Make a Loan Payoff Demand Request Online

Use Our Automated System to Make a Loan Payoff Demand Request

Mechanics Bank uses an automated system to process Loan Payoff Demand Requests, and makes it available to our Industry Professional partners for self-service requests. If you are an Industry Professional (Title Officer, Attorney, Escrow Officer, Mortgage Lender) and would like to request a payoff demand on behalf of a client, you may use our automated system to submit your request. Instructions for using the system are below.

Request loan payoff demand

If you are a Borrower and would like to request a payoff amount for your loan, please call our Customer Care team at 800.797.6324.

Getting Started

The online form is quick and easy to use. Be sure to have the loan and borrower information ready when you make your request. Use the button above to access the form. The form consists of several sections with required fields. Requests are processed and fulfilled by the automated system. The Loan Payoff Statement will be delivered via email.

Because this form is intended for use by Industry Professionals, you will first be presented with a qualifying question. If you are an Industry Professional, make that selection and you will be presented with access to the form. Borrowers should call our Customer Care team at 800.797.6324 to make a loan payoff demand request.

Requesting Company Contact Information

These fields are for the contact information of the Industry Professional making the request. Company Name, First Name, Last Name, Email Address and Phone Number are all required fields.

The Loan Payoff Statement will be delivered to the email address provided in this section. If you would like the Loan Payoff Statement delivered to an additional recipient, please use the alternate email address field to enter it there.

Borrower Information

The Borrower Information fields should contain details about the Business or Individual for whom the loan was made. All fields in this section are required.

Property Information

The Property Information fields are for the location of the property for which the loan was taken. You may choose to enter either the Address details or Parcel Number information. All fields in either the Address or Parcel Number section are required.

Additional Information

These fields are related to the payoff request and all are required.

  • Payoff Type is Full, Partial or Paydown Subordination
  • Transaction Type is either Sale, Refinance or Other
  • Desired Good Thru Date is your choice, but is limited to 30 days from date of form submission

Comments

This is an open text field, limited to 2,500 characters, where you may provide any additional pertinent information about your request.

Attestation

We require that you attest that you have received the Borrower's permission to make the loan payoff demand request on their behalf in lieu of uploading an authorization document. If you have obtained the Borrower's permission to make this request, check the box to Agree and you will be able to submit your request.

reCAPTCHA

The reCAPTCHA verification is required to ensure that a human is filling out the form. This is used to protect the website from bots and other malicious software. You will be asked to identify a series of simple images.

Form Submission

Once all required fields are complete, you may submit your request. If any required fields were missed, you will see them outlined in red.

Request Processing

The important next step in processing your request is validation. You will receive an email with a link to validate your email address. Once you have validated your email address, we will begin processing your request.

IMPORTANT: your request will not begin processing until your email address has been validated. The email will be delivered from PayoffDemands@mechanicsbank.com. You may need to check your spam folder to find this email.

Once your email has been validated, you will receive a confirmation email. This email will contain a link that you can use to check the status of your request as it is being processed.

If you have questions regarding your request, please reply to these emails and a team member will get back to you to help.

Loan Payoff Statement Delivery

When processing is complete, your Loan Payoff Statement will be delivered via email to the requestor's email address and any alternate email addresses that were included in the request.

Need Additional Help?

Please call our Customer Care team at 800.797.6324.