Your Privacy & Security are Important to Us

The security of your personal information is very important to us. We take strong measures both online and offline to ensure the highest levels of protection. We also want to provide tips and tools that can help you protect yourself. 

Use the resources provided here to learn more about fraud, scams, and steps you can take to prevent becoming a victim.

Together, we can identify and prevent fraud events.

Keep Your Debit Card and Accounts Safe From Fraud

Mechanics Bank representatives will never call, text, or email you to ask for your full Debit Card number or PIN, or your Online Banking password or one time pass code.

If you find any suspicious activity with your Mechanics Bank accounts or suspect fraud, please report it immediately to us first by calling toll free:  800.797.6324.

Privacy and Security FAQs

Mechanics Bank will never send you an email asking for you to reply with your account number. This is a common tactic for scammers. You should never send your account number via email.

No. Mechanics Bank will never call you to ask you to confirm or verify your password. If you receive a call from someone claiming to be from Mechanics Bank and they ask you to confirm or verify your password you should hang up and call our Customer Care team at 800.797.6324 to report the incident.

It is our policy to never call, email or text you to ask you to tell us your account number, social security number, debit/credit card number, PIN or other personal information.

If you are contacted with any request to provide this personal information, please notify us immediately at 800.797.6324.

When you call us we will ask you to verify your identity through security measures set up at the time of your account opening.

If your debit card has been stolen or compromised, please contact us immediately at 800.797.6324.

Your debit card has an embedded microprocessor chip on the front as well as the traditional magnetic stripe on the back. The chip stores encoded account data and provides a layer of added security when used with a chip-enabled terminal or ATM. The chip generates a transaction code that is only valid for a single transaction and cannot be used again.

Need more help?

We're here for you - please contact us today.