Important alert: We have received reports of fraudsters impersonating Mechanics Bank employees. Please be aware that we will never call, text, or email you to ask for your password, personal information, or PIN details. If you receive a suspicious call, hang up immediately and contact us at 800.797.6324.  

Card Controls

Safeguard Your Debit Card with Card Controls and Alerts

Card Controls allow you to safeguard your Mechanics Bank debit card against unauthorized transactions and purchases. You can conveniently manage how and where your card is used through online banking and our mobile banking app. With Card Controls you can set transaction limits, establish merchant or transaction restrictions, and even turn your card on or off.

Prevent Fraud

Easily turn off your debit card to prevent new withdrawals and purchases and protect your card against fraud. Simply turn your card back on to resume normal authorized transactions. Learn more about how to protect yourself from common fraud tactics.

Control Spending

  • Set dollar amount limits to decline transactions over a specific dollar amount.
  • Enable or restrict debit card activity by the type of transaction. For example, you can allow in-store or digital wallet purchases while restricting online or phone transactions. You can even manage transactions made at the ATM.
  • Manage card transactions based on the merchant type. Merchant categories include department stores, entertainment, gas station, groceries, household, personal care, restaurants, and travel.
  • Restrict debit card activity geographically by choosing to block or allow foreign or domestic originated transactions.

Receive Alerts1

  • Establish alerts for your debit card transactions (all, preferred, or blocked transactions).
  • Reduce the risk of fraud by staying informed about attempted and declined transactions.
  • Select your preference to receive alerts by text, email, or both.
  1. The actual time between a card transaction that triggers a Transaction Alert and the time you receive the alert is dependent on your wireless carrier’s service and coverage within the area in which you are physically located at that time.

Get Started

Card Controls and Alerts are already available with your Mechanics Bank debit card. Here's how to get started:

From Online Banking:

  • Sign in to Online Banking
  • Click on My Resources
  • Select Card Controls and Alerts

From the Mobile App:

  • Open the Mobile App
  • Tap on More
  • Choose Card Controls and Alerts

How do I start using Card Controls?

  • Online banking users can login and go to “My Resources.” Mobile app users can login to the Mechanics Bank mobile app and click "More".
  • Select "Card Controls and Alerts" and review and accept the Terms and Conditions. Your debit card will be listed.
  • The initial Card Controls and Alerts screen will display your debit card with the On/Off status. Your card will be identified by the last 4 digits of your card number.
  • Set up alerts1, set spending limits and turn your card off temporarily if you’ve misplaced your card. 1Standard carrier fees for text messaging may apply.

Why don't I see my card when I click on Card Controls and Alerts in Online Banking or on my app?

There are two reasons why your card may not be displayed.

  • The card was opened today. It takes one business day after opening a debit card before it can be viewed in online or mobile banking.
  • Your Online/Mobile Banking registration does not match the information on the card. If you share an online banking or mobile banking login with a spouse or partner and you registered using their social security number, the card information does not match your user configuration. You will need your own registered online banking or mobile banking configuration for your card to be displayed. Call 800.797.6324 to set up your card.

I can't find my debit card. How do I turn it off until I locate it?

  • Login to online banking, go to My Resources, select Card Controls and Alerts and click the toggle to Off.
  • Login to the mobile app, tap on More and Card Controls and Alerts and slide the toggle next to your debit card to Off.
  • Changes to your card status are immediate. When the card is Off, one-time transactions using your card or card number will be blocked but recurring transactions will still process. After you find your card you can switch the toggle back to On and immediately start using your card again.
  • Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Call 800.797.6324 or 800.472.3272 (after hours). Turning your card off will not stop recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Any digital card numbers used by digital wallets (e.g. Apple Pay®, Google PayTM, Samsung Pay®) that are linked to the card will also be off. 

If I have a joint account and we each have a debit card, do my controls affect their debit card? Can I turn their card on/off?

Card Controls are based on the individual card number issued to each card holder. When you access Card Controls, only the card issued to you will appear and allow you to set controls.

 

What controls can I place on my debit card?

By default, your debit card is set up to be used on any transaction, for any amount, at any merchant at any location and all Alerts are enabled. As the cardholder, you have the control over what sort of transactions and how much money is allowed to be spent within a given day.

You can set controls that restrict in-person, online, ATM or phone transactions. You can also enable or disable certain types of merchants from being able to process your card. You can turn off any use of your debit card internationally or domestically, and you can make sure that it can only be used for a certain amount.


If I have multiple cards, can I choose which ones I'd like enabled?

All consumer debit cards for an individual user will be displayed. You can enable alerts and other controls for each card individually.


I tried to use my debit card and it was denied. Can you tell me why?

You may have Card Controls enabled on your card. Please check your Card Control preferences or call us at 800.797.6324.


Who can use Card Controls?

Consumers enrolled in Mechanics Bank online banking and/or mobile banking who have a Mechanics Bank debit card.

If I only have one card issued to me and I want to remove it, can I add it back in later?

Once you have an active card on display associated with your account, it can never be removed. However, you can disable any alerts, location restrictions, vendor restrictions, or transaction restrictions that you had associated with the card when you set up your account.

If you are not planning on using the card that is associated with the account in question any more, you can disable the alerts and keep the card in a secure place.

Have questions?

Our Customer Care team is here to help.

Call 800.797.6324