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If you suspect fraudulent activity on your accounts, please contact us immediately at 800-797-6324. We are here to serve you: Monday – Friday: 7 AM – 7 PM and Saturday – Sunday: 9 AM – 2 PM.
Below you will find additional contact information if you think you have become a victim of fraud.
Email Inquiry - Use Email Inquiry to send non-secure email messages to our Client Services team.
Contact Form - Use our Contact Form to submit secure messages by category to our Client Services team.
Secure Mail - Use our Secure Mail feature to send data files securely to any Mechanics Bank email address.
Fraud Content - Forward information about any fraud attempt to our Client Services Center (forward the possible fraudulent email, spoof website, information on a suspicious telephone call or other suspected fraudulent activity).
P.O. Box 5610
Hercules, CA 94547-5610
|If you suspect any of the following:
- Lost or Stolen Checks
- Unauthorized Check/Paper Draft Activity
- Lost or Stolen Debit Card or ATM Card
- Unauthorized ACH Withdrawal
- Unauthorized Debit Card Transaction
- Unauthorized Wire Transfer
Call the Client Services Center at 800-797-6324
To expedite your call, please be sure you have the following information available:
- Account number and/or Debit Card number
- Date and amount of fraudulent transaction or despcription of suspicious activity
- Pen and paper to take notes
|Lost or stolen Credit Card:
|Lost / Stolen
Elan Cardmember Services
||PO Box 6354
Fargo, ND 58125-6354
|Contact the major credit bureaus & file a report with local police:
If you suspect fraud on your accounts, you can request that the three main credit bureaus place a short or long-term “fraud alert” on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts. You will only need to contact one bureau, which will notify the others.
Credit bureaus must provide victims of identity theft a free copy of their credit report. You should request one from each bureau, as the information can differ. Review your credit reports carefully for fraudulent activity. If fraud has occurred, notify the credit bureau and the companies where accounts were opened to report the fraud directly.
Once a dispute has been resolved, the credit bureaus you contacted will send you another copy of your credit report. Review the report to make sure that all fraudulent activity has stopped and your file has been corrected.
Contact your local police department if you suspect that your personal information was stolen. A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity.
|Contact other agencies as appropriate:
- Federal Trade Commission Complaints: The nation's consumer protection agency, collects complaints about companies, business practices, and identity theft.
If you would like to lodge a complaint, go here.
- Postal Inspection Service: If you believe your mail was stolen or redirected, notify your local post office.
- Social Security Fraud Hotline:800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
- Department of Motor Vehicles (DMV): If you believe someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV.
|Suspicious emails (phishing), spoof site or fraudulent phone calls or texts:
Forward information about the email, spoof site, telephone call or other suspected fraudulent activity to email@example.com.
If you believe you have provided personal or account information in response to a fraudulent email or site, please contact a Mechanics Bank Client Services Representative immediately at
1-800-797-6324. We are here to serve you: Monday – Friday: 7 AM – 7 PM and Saturday – Sunday: 9 AM – 2 PM.