Automated TeleBanking Services


Automated TeleBanking is our self-service telephone banking channel that provides access to account information (24 hours a day, 7 days a week) and perform various banking transactions including transferring funds between accounts, making loan payments, paying bills, ordering checks, placing stop payments and performing loan and investments calculations.*

To use Automated TeleBanking, call: 888-400-6324 and follow the audio prompts.

At any time, you may access a Customer Service Representative by pressing zero.

Main Menu

1. Account information
2. Deposit and loan product information
3. Investments and loan calculations
4. Check verification
5. Miscellaneous information
9. End the call
0. Customer Service Representative

Detailed Menu

Press 1

Account information

Press 2

Deposit and Loan Product Information

Press 0

Contact Client Services Representative

Press 3

Investments & Calculations
1. Investment calculation

1. Future value of a single investment
2. Future value of a periodic investment
2. Loan calculations

Sub-Menu

1. Calculate the payment of 15 year mortgage
2. Calculate the payment of 30 year mortgage
3. Calculate the payment of a home equity loan
4. Calculate the payment of an installment loan

Press 4

Check Verification

  • Enter the checking account number
  • Enter the check number
  • Enter the amount in dollars & cents
Press 5

Miscellaneous Information

1. Locations & business hours
2. Current events
3. Leave a message
4. ATM locations
5. Lost or stolen bank card

Checking Menu

1. Current balance and last deposit
2. Review transactions or receive a fax

Sub-Menu

1. Recent checks & withdrawals
2. Recent deposits
3. All transactions
4. To receive a fax
5. Pending transactions
6. To see if a specific check has cleared

Sub-Menu

3. Transfers funds

Sub-Menu

1. Checking to checking
2. Checking to saving
3. Savings to checking
5. Instant reserve to checking

Sub-Menu

4. Payments
1. Loan payment from checking
5. Instant reserve from checking
7. Bill payment using bill payment service

Sub-Menu

5. Other checking functions
1. Interest information
2. Instant reserve account
3. Check orders
4. Stop payments
9. Inquire into other accounts or change PIN

Savings Menu

1. Current balance and last deposit
2. Review transactions or receive a fax

Sub-Menu

1. Recent withdrawals
2. Recent deposits
3. All transactions
4. To receive a fax
5. Pending transactions

Transfers funds

1. Checking to checking
2. Checking to saving
3. Savings to checking
4. Savings to savings

Payments

2. Loan payment from savings
6. Instant reserve from savings
5. Interest information
9. Inquire into other accounts or change PIN

Certificate Menu

1. Current balance
2. Recent transactions
3. Interest information
9. Inquire into other accounts or change PIN

Loan Menu

1. Current balance and loan payment information
2. Recent transactions & receive a fax
3. Interest information
4. Loan payoff information
9. Inquire into other accounts or change PIN

*Some of these features may be subject to fees and/or approval. See our Schedule of Fees and Charges, Deposit Account Agreement and Direct Banking Services Agreement for specific details.