Online Banking - Frequently Asked Questions


Online Banking Home       Sign Up       Key Features       Help       Contact Us

What is included in your Online Banking solution?

Online Banking inlcudes Bill Pay, External Transfers, Popmoney, FinanceWorks money management, Mobile Banking, Text Banking, MyTurboTax, and much more. These services are designed to provide the ability to manage all your accounts from multiple financial institutions in one place. Our Online Banking system helps you can see exactly where your money is going using easy to read charts, easy to create budget goals, and multiple ways to alert you to assist you in taking greater control of your personal finances.

Here are direct links to the featured services of our Online Banking system.

Bill Pay
Mobile Banking
Text Banking
FinanceWorks
Purchase Rewards
My Turbo Tax
Popmoney
External Transfers

How can I get help in using Online Banking?

If you have any questions about the new Online Banking system, or have any problems logging in, please contact our Online Banking Services team at 877.265.6324. Our Client Services Center hours are Monday to Friday 7 AM – 9 PM and Saturday and Sunday 7 AM – 4 PM.

Here are direct links to additional resources to get help in using our Online Banking system.

Sign Up
Help / FAQs
Contact Us
Browser Requirements
Security Center

How do I sign up for Online Banking?

Signing up is simple. You can click on 'New User' under the Online Banking login area from our home page, or simply go here. From this screen, we ask you to first review and agree to our online disclosure form, and then fill out the online access form. If your information matches our system, you will be given access to our Online Banking system to view your accounts. If your information does not match our system, we will contact you to finalize the sign up process.

 

How do I know if my browser will work with Online Banking?

To verify if your internet browser is compatible with Mechanics Bank's Online Banking system, please click the “Browser Compatibility Check” link below. If your browser is not compatible, or if your browser settings are not configured appropriately, you will see the topic displayed in red. Click on the “How do I resolve this?” link which will provide you with instructions on how to fix the issue.

Browser Compatibility Check

What is Enhanced Login Security?

  • Enhanced Login Security. While you can access Online Banking on any computer, we encourage you to set a computer as 'Public' if you are not the only one who uses the device. If you choose to use the 'Private' setting for Enhanced Login Security, you will be able to bypass the additional security check of a 'Public' defined computer.

  • Our new security system provides multiple methods to retrieve a one-time security code in case you are logging in from a 'Public' or newly recognized machine. You can use one of several Login Assistance methods to retrieve the one-time passcode and login to Online Banking: Question & Answers (three challenge question and answers you set up on your initial login), Email Message, Text Message or Voicemail. You can set up several phone numbers and email addresses to help you gain access to Online Banking (we suggest adding a home, work and mobile phone number as appropriate for your needs).

  • We have converted to the new CheckFree Bill Pay system. Your existing payees and recurring payments have been converted. If you are not seeing your scheduled payments or payees you are used to seeing, please contact Online Banking Services at 877.265.6324

  • Why does the system ask me if I want to make my computer Public or Private?

    Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your online banking account. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked to enter information that only you setup (i.e., Security Questions).

    If you are accessing your Online Banking from a computer you use regularly, you can select to make your computer “Private”. This will store a cookie in your browser so you won’t be prompted for the Enhanced Login Security information. If you select “Public”, then you will be prompted for your Enhanced Login Security every time you log on to Online Banking from that computer or web-enabled device. You can make up to 5 computers or web-enabled devices as “Private”.

    We recommend that you always select “Public” from any computer or web-enabled device that you do NOT frequently use.


    Why is the new password so complex?

    Our new Online Banking system requires you to use a "strong" password. Learn More


    How do I view account activity and my statements?

    You may view your account activity from the “My Accounts Home” or "Account Summary" pages. To view your online statements, just click the “eStatements” link from the main menu.


    How do I hide accounts that I do not want to view online?

    To hide accounts from your Account Summary/Transaction windows, go to User Options and click on the Account Display Options link. Uncheck any account from the list that you wish to hide. If you wish to view the account again, place a checkmark for the account. Click Change to save.


    How do I create or change an account nickname?

    To create or change account nicknames, go to User Options and click on theAccount Display Options link. Enter or modify the account name within the “Nickname” field. Click Change to save.

    Why did the nickname on my account change?

    If your account recently changed from one account type to another (i.e, your account was changed from a Checking to a Savings) but the account number remained the same, then the account nickname would have reverted to the default name on the account. After logging into Online Banking, go to User Options and select Account Display Options. You will see that the impacted account displays with a default nickname. Modify the nickname to the desired nickname and click “Change” to save.


    How do I bring in my transactions into Quicken or QuickBooks?

    Yes - but how you download data to both applications using DirectConnect or WebConnect has changed. Visit here for more information.


    Why am I no longer receiving alerts/notifications on my account?

    If your account recently changed from one account type to another (i.e, your account was changed from a Checking to a Savings) but the account number remained the same, then any alerts/notifications you had created would have been removed. After logging into Online Banking, click on Text & Email Alerts. This will allow you to setup any alerts that you had previously.


    Who can I pay using bill pay?

    You can pay anyone within the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add their information to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you submit a bill payment, the system sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, bill pay prints a check and sends it to the address you provide when you added your bill.


    Which bills can't I pay with Bill Pay?

    You cannot use bill pay to pay any company or person with an address outside the United States or its territories.


    Are my payments guaranteed?

    You can be assured that your electronic payments are safe and reliable. When your payments are processed you are protected in the unlikely event of unauthorized transactions or processing delays.


    Why is my account no longer available within Bill Pay?

    If your Checking account recently changed to another account that is not supported for Bill Pay service (i.e., Savings, Money Market) then the account is no longer available to select as a funding account.


    For additional information regarding Online Banking and Bill Pay, please contact Online Banking Services at 877.265.6324.


    Additional Resources

    Mobile Banking FAQs
    Text Banking FAQs
    FinanceWorks FAQs
    Popmoney FAQs
    Using Quicken/QuickBooks
    Security Center