Online Banking Help


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Breaking News Updates Online Banking Updates

If you have any questions about the new Online Banking system, or have any problems logging in, please contact our Online Banking Services team at 877.265.6324. Our Client Services Center hours are Monday to Friday 7 AM – 9 PM and Saturday and Sunday 7 AM – 4 PM.

In this online help section, we will be consolidating resources for using Online Banking and providing important updates related to using our systems.

Using Quicken/QuickBooks
Online Banking FAQs
Complex Password Requirements
Signing up for eStatements / eDelivery
Instructions on Updating Mint.com
Using QuickBooks Online Essentials

Guidebooks Online Banking Help

Here are links to common questions around using Online Banking.

Online Help Index

Contact Us Talk to a Real Person

Our Client Services hours are Monday to Friday 7 AM – 11 PM and Saturday and Sunday 7 AM – 4 PM.

Talk to a Real Person



Frequently Asked Questions Frequently Asked Questions

Learn more from our FAQs that cover Online Banking, Bill Pay, FinanceWorks, and additional online services.

Online Banking/Bill Pay FAQs
Mobile Banking FAQs
Text Banking FAQs
FinanceWorks FAQs
Popmoney FAQs
Using Quicken/QuickBooks
Complex Password Requirements

System Requirements System Settings

If you are having any problem accessing Online Banking, we have some suggestions on how to adjust your settings for optimal performance.

Browser Requirements
Browser Compatibility Check
Recommended Operating Systems
About Cookies
About JavaScript
About Error Settings
Internet Explorer Settings
Firefox Settings
Allowing Pop-Ups


Video Overviews Video Overview and Demos

Watch video walk-throughs of our new Online Banking solution and see how to use each feature for My Accounts Home Page, FinanceWorks, Bill Pay, and more.

My Accounts Home Overview
FinanceWorks Overview
Bill Pay Overview
Online Banking Education Center
Bill Pay Features


Quicken Guides & More Personal Financial Management

Get additional help with using Quicken, QuickBooks, and other Personal Financial Management software. Mint, Geezeo, iBank, and other online aggregation users will have to refresh their account data.

Using Quicken/QuickBooks
Using QuickBooks Online Essentials
Using Mint.com
Downloading Files to Financial Software
Importing to MS Money


Frequently Asked Questions Secure Online Banking

Make sure you are secure while using Online and Mobile Banking, from using social media to performing transactions you'll find tips in our Security Center.

Security Center


Contact Us Tell Us What You Think

Let us know what you like and don't like about Online Banking. Here are several ways to contact us after hours and provide feedback.

Contact Us Home
Contact Us Via Email
Contact Us Via Website
Contact Us Via Mail