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System and Browser Requirements


System and Browser requirements and recommendations are available for the following online services:

Online Banking
Business Online Banking
Business Bill Pay
Credit Card Account Access
Deposit Direct Remote Deposit Capture
Lock Box Service
Positive Pay, ACH Positive Pay & Account Reconciliation
Wealth Management Portfolio Online

Please contact the following numbers for additional information regarding these services:

For Online Banking, Business Online Banking and Bill Pay, contact Online Banking Services at 877.265.6324.

For Remote Deposit Capture, Lock Box, Positive Pay, ACH Positive Pay & Account Reconciliation, contact Treasury Services at 800.272.1876.

For Portfolio Online, contact Wealth Management at 800.781.3441.


Updating Your Internet Browser

To prevent possible service disruptions, please verify your browser is compatible with our system(s) before upgrading to a newer version. Refer to the browser requirements listed below for each of the online services you use before upgrading. We suggest you update your browser(s) frequently to the most current certified version.

If you need to update your browser, please click on the links below and you will be transferred to the appropriate website for download instructions.

Firefox                    Safari                   Chrome                   Internet Explorer                  


Updating Adobe Reader

eStatements and other online account documents are saved as Adobe PDF documents and you will need Adobe Acrobat Reader to access, retain or print a PDF file.
If you do not have Adobe Reader, you can download it here:

Get Adobe Reader


Online Banking

System Requirements

Minimum Screen Resolution:
1024 X 768 pixels (recommended)

Adobe Flash Player:
Version 9 or higher

Adobe Acrobat Reader:
Version 9 or higher

Browser Requirements

Certified Browsers:
Microsoft Internet Explorer 9
Mozilla Firefox 3.6 or higher
Apple Safari 6 or higher
Google Chrome

Cookies:
Session = 3rd Party Cookies - “Enabled”
Block Cookies = “Never” (for Apple Mac users only)

JavaScript:
Enabled

While alternative browsers and versions may provide access to Online Banking, they are not certified to work with all of its features.

You can test your current browser's Online Banking compatability here: Browser Compatibility Check

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to Online Banking, they have not been certified to work with all of its features.

Mobile Applications:
Apple iPhone/iPad
Android/Android Tablet
Kindle

Search for Mechanics Bank on the App Store or Google Play to download.

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Business Online Banking

System Requirements

Minimum Screen Resolution:
1024 X 768 pixels (recommended)

Adobe Flash Player:
Version 9 or higher (recommended for clients who do not use one-time pin security tokens)

Adobe Acrobat Reader:
Version 9 or higher

Certified Operating Systems:
Microsoft Windows 7 - 32 bit - All Editions
Microsoft Windows Vista - 32 bit - Business
Microsoft Windows XP - 32 bit - Professional Edition
MAC OS

Browser Requirements

Certified Browsers:
Apple Safari 4.0 to 6.0
Firefox (latest 3 versions)
Google Chrome
Microsoft Internet Explorer 7, 8, 9 & 10*

*May require to run in “compatibility mode”

Cookies:
Cookies are required for clients who do not use one-time pin security tokens
Session = Enabled
Permanent = Enabled

While alternative browsers and versions may provide access to Business Online Banking, they are not certified to work with all of its features.

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to Business Online Banking, they have not been certified to work with all of its features.

Mobile Applications:
Not currently available / under development

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Business Bill Pay

System Requirements

Macromedia Flash
Adobe Acrobat Reader
Supports SSL 2.0

Browser Requirements

Certified Microsoft Windows Browsers:
Chrome 18 and above
Firefox 3.5 and above
Internet Explorer 7 and above

Certified Apple Browsers:
Safari 5 and above

Other browsers and operating systems may work effectively, however we do not test against them; therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

Pop-up Windows:
Enabled

It is strongly recommended that you enable the use of pop-ups for our Website. Pop-up functionality is used by many Websites to display advertisements to users, but some services like this one, use pop-up functionality to draw attention to important information.

Cookies:
Enabled

As you browse the Web, some cookies are "set" on your Web browser. For example, cookies are used to store preferences you have requested on frequently visited Web sites. When you close your browser, some cookies are stored in your computer's memory in a cookie file, while some expire immediately. All cookies have expiration dates.

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to Business Bill Pay, they have not been certified to work with all of its features.

Mobile Applications:
Not currently available

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Credit Card Account Access

System Requirements

Adobe Acrobat Reader

Browser Requirements

Certified Browsers:
Internet Explorer v7.0 or higher
Firefox 3.0 or higher
Safari 4 or higher
Chrome 3.0 or higher

Java Script:
Enabled

While alternative browsers and versions may provide access to your Credit Card Account, they are not certified to work with all of its features.

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Mobile Devices

Mobile Web Browsers:
You can access the Credit Card Account Access site from a mobile browser by changing the View mode to “mobile”.

Mobile Applications:
Not currently available

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Deposit Direct Remote Deposit Capture

System Requirements

Certified Microsoft Operating Systems:

Windows 7 Professional:
Processor Speed: 1.6 GHz 32-Bit
RAM: 2 GB System Memory
Hard Disk Space: 200 MB Free Space

Operating System: Windows 7 Professional
USB: 2.0
Internet Access: DSL or Better

Windows XP:
Processor Speed: 600 MHz
RAM: 512 MB System Memory
Hard Disk Space: 200 MB Free Space
Operating System: Windows XP (with Service Pack 3)
USB: 2.0
Internet Access: DSL or Better Preferred

Windows Vista (Business Edition):
Processor Speed: 1GHz 32-Bit (x86)
RAM: 2 GB System Memory
Hard Disk Space: 200 MB Free Space
Operating System: Vista Business Edition
USB: 2.0
Internet Access: DSL or Better Preferred

Certified Apple Operating Systems:
Not currently supported.

Active content:
Active content controls (such as ActiveX) is necessary for this service.

Browser Requirements

Certified Microsoft Windows Browsers:

Windows 7:
Internet Browser: Internet Explorer 8 or 9

Windows XP:
Internet Browser: Internet Explorer 7 or above

Windows Vista (Business Edition):
Internet Browser: Internet Explorer 8 or 9
Internet Explorer 10 is currently supported in "compatibility mode", but is not recommended until it is certified as some features may not work properly.

Apple Macintosh Certified Browsers:
Not currently Supported

While alternative browsers and versions may provide access to the Deposit Direct Remote Deposit Capture Service, they are not certified to work with all of its features.

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Hardware Requirements
A certified scanner device is required for this service.

Supported Scanners:
Panini
SB-1000
Digital Check
RDC 7000
Magtek Excella
Magtek STX

Mobile Devices

Mobile Web Browsers:
Not currently supported

Mobile Applications:
Not currently available

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Lock Box Service

Browser Requirements

Certified Browsers:
Microsoft Internet Explorer 6, 7, or 8
Microsoft Internet Explorer 9 or 10 in “compatibility mode”
Mozilla Firefox
Google Chrome
Apple Safari

Browsers that fall outside this speciation may not be blocked, but users may see a message at the login page that states their browser may not be 100% compatible. In this case, users may still be able to log in and use the Lock Box system regardless of the incompatibility message.

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to the Lock Box Services, they have not been certified to work with all of its features.

Mobile Applications:
Not currently available

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Positive Pay, ACH Positive Pay & Account Reconciliation

System Requirements

Minimum Screen Resolution:
800 X 600 (supported but not recommended)
1024 X 768 or higher is recommended for ideal performance

Browser Requirements

Certified Microsoft Browsers:
Internet Explorer 6.0 or higher

Browsers that fall outside this specification are not blocked, but some features such as the "helper text" that displays when hovering over active icons may not be enabled. In this case, the user may still be able to log in and use the Positive Pay system, but may not benefit from all the features.

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to the Positive Pay Service, they have not been certified to work with all of its features.

Mobile Applications:
Not currently available

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Wealth Management Portfolio Online

System Requirements

Certified Microsoft Windows Operating Systems:
Windows 7
Windows 8 (in Desktop Mode)

Certified Apple Operating Systems:
Mac OS® X v10.6 “Snow Leopard”
Mac OS® X v10.7 “Lion”

Browser Requirements

Certified Microsoft Windows Browsers:
Windows 7:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Windows 8 (in Desktop Mode):
Microsoft Internet Explorer

Certified Apple Browsers:
Safari

While alternative browsers and versions may provide access to Portfolio Online, they are not certified to work with all of its features.

To prevent service disruption, please verify the browser is compatible with our system(s) before upgrading to a newer version.

Additional software recommended
Adobe Acrobat Reader 8.0 or newer
Microsoft Excel 2003 or newer

Mobile Devices

Mobile Web Browsers:
While certain mobile devices and mobile web browsers may provide access to the Portfolio Online Service, they have not been certified to work with all of its features.

Mobile Applications:
Not currently available

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