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Protect yourself online

  • Keep your computer system and software up to date – be sure to confirm the updates are legitimate before clicking to install (check company website or call)
  • Use a firewall – firewall software can allow your computer to refuse undesired or suspicious connections and keep out potential hackers
  • Install and regularly update anti-virus and malware software on all of your devices
  • Make sure your browser security setting is high enough to detect unauthorized downloads
  • Use pop-up blockers on your browser
  • Always use a password on your device, and lock it when not in use
  • Protect your passwords
    • Never store passwords or personal information on a computer or device
    • Save a printed copy of your passwords in a safe, locked place
    • Never share a password or pin via email or text
    • Do not use the same password for different accounts
    • Mix numbers and symbols with letters to create a stronger password
    • Never use your social security number as a password
    • Change your password often
  • Be careful of misspellings when you type in a domain name or website address, especially for the first time
  • Watch what links you click on within emails: make sure it’s legitimate and from a trusted source
  • Do not install or run any program or app on your device unless you know it is from a legitimate and trusted source
  • Always log out of a program before switching to a new web page or site (including your online or mobile banking sessions)
  • Always make sure online shopping sites you use includes encryption (look for the “S” in the HTTPS of the website address or URL)
  • Be careful using public Wi-Fi services – they could be compromised

United States Computer Emergency Readiness Team - Home and Business

United States Computer Emergency Readiness Team - Securing Your Web Browser

Protect your business

  • Follow the same steps as you would for your own financial security
  • Utilize up-to-date virus protection and malware software
  • Monitor customer orders
  • Utilize Tokens to reduce the risk of key logging and wire fraud
  • Use Positive Pay to help identify and prevent check fraud
  • Reconcile monthly account statements quickly to check for suspicious activity
  • Set up separate accounts and provide limited employee access to prevent embezzlement
  • Utilize pre-employment screening and background check services
  • Contact your local Business Bankers – they would be happy to share additional tips on how to protect your business from fraud

Fraud prevention tips

  • Do not click on any suspicious links in an email – when in doubt, call us at 800.797.6324
  • If your credit or debit card is lost or stolen, report it immediately by calling us at 800.797.6324
  • Be aware of fraudulent emails (and SPAM) from senders that are posing as the Bank or any other company that asks for you to input or verify your personal and confidential information (account numbers, social security numbers, PIN, credit or debit card numbers). We will never ask you to provide this information via email or text.
  • Never send any of your personal and confidential information via email or text (account numbers, social security numbers, PIN, credit or debit card numbers). Always call the company and report it.
  • Be careful of scams such as Lottery, Inheritance, IRS/Taxes, and Foreign Government notices that can come via email, phone or mail. Never send money to person or an address that you haven’t confirmed is legitimate. See our Types of Fraud section below for more information.
  • Always know where your belongings are that contain your personal information (cell phones, tablets, laptops, purses, wallets, etc.). If left in the wrong hands even for a short time, your identity could be compromised.
  • Take additional steps to protect your identity, like credit monitoring services, online or mobile alerts for financial transactions, reviewing your credit report regularly, and shredding unneeded documents. For more tips, check out our Identity Theft section below.
  • Know the potential signs of Elder Financial Fraud:
    • New acquaintances gaining access to the financial accounts of an elderly person
    • Friends or family taking advantage when given authority to make legal decisions for an elderly person
    • Merchants, contractors, landlords and others charging the elderly higher prices or charging them for services not needed or never agreed upon
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