If you suspect fraudulent activity on your accounts, have been a victim of identity theft, or if you receive a suspicious email, text or call that you think is from us, please contact our Call Center immediately:
Monday – Friday: 7 am – 7 pm
Saturday – Sunday: 9 am – 2 pm
The protection of your accounts and personal information is our highest priority. That's why it's our policy to never call you and ask you to tell us your account number, social security number, debit/credit card number, PIN number, or other personal information. If you receive a call like this, please hang up and call us at 800.797.6324. We will be more than happy to help you determine if any form of contact from Mechanics Bank is authentic. When you do call us we will ask you to verify your identity through security measures set up at the time of your account opening. If you would like to add additional security measures to your account at any time, please contact us.
You can be your own best protection by following some simple guidelines and tips included on this page. First and foremost, be sure to always pay attention to the transactions that post to your account and report anything suspicious or unfamiliar to us immediately.
If your account information or debit card information has been stolen or compromised, please contact us first, and then contact one of the three (3) major credit bureaus and place a fraud alert on your credit report. Ask them to call you before opening new accounts or charging existing ones.
As required by law, the credit bureau you call will report the information to the other two (2) bureaus for you. Also be sure to:
- Contact creditors by phone for any accounts that have been affected
- Follow up with a letter, and keep copies of everything for yourself
- Close any impacted accounts and change passwords on any existing accounts
Keeping you and your money safe is our number one priority! We invite you to learn more by watching our video or checking out some of the information below:
How We Protect You Online
How to Protect Yourself